8/12/2020. Customer Reviews are not used in the calculation of BBB Rating. This e-mail account is monitored 24 hours a day, 7 days per week. Never again will I go to Empire and no one else shouldn't either! If they install the LVP it's going to void the warranty. I will never do business with empire today, ever. The wood stairs are visible. View complaints, reviews and check out how BCA rates Empire Today, LLC. cancellation. Just to give you an example of this, the site director of the call center informed us agents that we would never return to the call center again. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. BBB accredited since 7/1/2012. Share Report Copy. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. This e … Big mistake! I'm still upset about the lack of communication, lack of warranty services, for covered work. BBB Business Profiles may not be reproduced for sales or promotional purposes. Contact Us. BBB is here to help. How BBB Processes Complaints and Reviews. Delayed material and didn't call to reschedule till day before install was suppose to happen. Keep up the great work! Use this comments board to leave complaints and reviews about Empire Today. Home & Garden. Questions or comments? We had LVP installed about 6 months ago. I just want my deposit back. The foreman, who did the initial install came and took pictures of the repairs that I was going to pay for, as well as, the concerns that I had with the initial installation (space gapping with the flooring in the bedroom and the kitchen not being leveled with the other flooring) throughout the upper level. Total Visits since 1997: 9,008,617,292. Verified … I am writing this now in hope to shed some light on Empire. Total Visits since 1997: 9,008,617,292. I mentioned to them my concerns about how my kitchen flooring was not leveled and they agreed, took pictures, called their supervisor, and, said that they'd get back to me. My biggest issue is the customer service!!! Cancel Submit. The … See BBB rating, reviews, complaints, request a quote & more. As a matter of policy, BBB does not endorse any product, service or business. Please help. This complaint is about a $50 service charge that Empire Today has attempted to collect from me for warranty work. My sub floor had issues and I was told by a contractor that the sales guy recommended not to put the LVP down until the area was fixed. I received a call from Empire Flooring in April 2020 stating they had canceled my contract. We’re having a bit of trouble locating your account. I was a call center agent here for more than 3 years and everyday there was always a problem. BBB remains operational and focused on serving our business community. You can find contact details for Empire Today above. See BBB rating, reviews, complaints, request a quote & more. See BBB rating, reviews, complaints, & more. While their customer service department has attempted to help and agrees that the charge was levied in error, the accounting department continues to ignore their communications, does not communicate with me, and has sent my balance to a collection agency. Complaints Type of response; 1: Making a full refund, as the consumer requested: 0: Making a partial refund: 73: Agreed to make an adjustment: 23: Refusing to make an adjustment: 9: Refuse to adjust, relying on terms of agreement: 1: Unanswered : 108 complaints against Empire Today, LLC. They are saying I need to have a contractor come out to seal the floor so it doesn't void the warranty. Empire Today has requested that before filing a BBB complaint, homeowners contact [email protected] for assistance. Complaint / review / scam report Empire Today Ipoff, poor repair, dishonest sales, poor follow-up and cusotmer service. We're currently looking into your concerns and will be in touch with you shortly. Consumer complaints and reviews about Empire Today Naples, Florida. The representative contacted a few days later and I was quoted $544 to fix the repairs that were damaged, not fault of theirs. Let me start off by saying that the vendors who installed my hardwood floors where awesome. They were extremely rude and unprofessional and didn't care if we cancelled the order. The salesman said there would be a vapor barrier installed under the floor because that was one of my questions at time of sale. Otherwise call us at 800-588-2300. My family and I are very happy with their products, their service, and will continue to use their company for years to come. The installer showed up late with a carpet sample that was not of the quality my wife and I had chosen. Please contact us at [email protected] so we can follow-up with you. Nothing during the process was explained to us. Latest Reports. Your Zip Code 20147. *If within 30 days of placing your order, but no later than one business day prior to installation, you receive a lower price for substantially the same product and installation, Empire Today will beat the price. covered persons, you may file a complaint with Empire. I received an install date and when the installers came, they did not have all the material to fix all the repairs that I agreed to pay for. BBB Business Profiles are subject to change at any time. Much of the job is a pyramid scheme really and NO ONE IS ON THE SAME PAGE. Between July 1st and July 9th I have called customer service countless times and sent several emails. Share your voice on ResellerRatings.com We'd like to follow up with you, but are unable to locate your account. Keith Weinberger joined Empire Today as SVP, Marketing in 2012 and was later promoted to Chief Marketing Officer & Executive Vice President, Sales where he led Digital Marketing, Media Buying, E-Commerce, Lead Acquisition, Creative, Research, and Sales efforts. Review Latest Reports. The rep said call you back before end of the day . Here we are in September. The sales rep said this would not be an issue so I paid 3k on a deposit for new flooring. Not to mention moving things out for the install like tv and breakables and taking off work to be there. To do so, you must contact Empire’s Physician Services by telephone at 1-800-552-6630, 8:30 a.m. – 5:00 p.m. EST, Monday – Friday or in writing at the address below. Absolutely terrible customer service. Discuss the issues you have had with Empire Today and work with their customer service team to find a resolution. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Complaints Reviews Scams Lawsuits Frauds Reported.™ by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ FILE A REPORT ...it's Free! New Carpet in Grand Prairie, TX. Empire Today Customer Care Service available. For the fifth time, on October 22, 2020, two more installers came and had only two pieces of baseboards to repair (for $544.00) and I said absolutely not. Kathy, we’re disappointed to read this. If you are unsure if you are essential, please contact Empire State Development for guidance. Complaints for Empire Today, LLC. A Doctor’s order to quarantine, or your employer simply directing you to remain at home, is not a sufficient basis to file for this leave. Browse Categories. I explained that I could not have the floors done until the spring of 2020 due to the installation of a new roof in Dec and also new sliding doors in Jan 2020. All you want to know about Empire Today Laminate Complaints. They... Fast & efficient, this company is head above their competitors when it comes down to taking care of their customers! The complaint has been investigated and resolved to the customer's satisfaction. M Marie McCash. I was informed that the issues with our stairs is not an installation error but the customer error. Empire Today — horrible treatment from empire. Fill out the form below and we’ll get back to you within 1-2 business days. Please email your information to [email protected] so we can start working on a resolution. Consumers want to see how a business took care of business. Initial Empire Today complaints should be directed to their team directly. Resist the temptation of buying from this low quality product company! BBB accredited since 1/17/2007. Got approved and installation was scheduled for the next day. We decided to cancel and wait because it was going to cost us at least a few thousand more for a different type of carpet. Research complaints at our website. When the contractor came out to access our concerns, we were informed that the kitchen flooring was not leveled because pieces of our subfloors were damaged, which was not brought to our attention, on the day of the install. This review was posted by a verified customer. Thank you, Thank you, BBB remains operational and focused on serving our business community. I spoke with the representative and reported the same issues. Valisha, we sincerely apologize for your experience and would like to further assist you. Valerie Blalock. She indicated that she did not see where an inspection was completed on file after the flooring was installed, and, I agreed, so she scheduled an inspection. Complaints Reviews Scams Lawsuits Frauds Reported.™ by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ FILE A REPORT ...it's Free! I was injured serving abroad and have no cartilage in my left knee. We understand that we've spoke to you in regards to this matter and have processed the necessary refund. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Empire Today Customer Service. Browse our wide selection of carpet, hardwood, laminate, tile, & vinyl flooring options. with sales lady... We had Empire today install carpet that was so full of chemicals, we had to pull it out in less than 3 weeks. Did not happen. Jammie, we understand your frustration, and apologize for the installation delay. Estimated Money Consumers Saved since 1997: $15,765,080,261.01. New Carpet in Eagan, MN. He came and showed me samples that I was unsure about, but desperately wanted flooring. For the second time, I received another install date, and, again, they only came to do the repairs that I agreed to pay for, and, did not have all the material to complete the job. Empire Today is the most problematic place you can work at. The complaint has been investigated and resolved to the customer's satisfaction. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I mentioned that we're paying almost $15, 000 for the flooring, and, that we are not satisfied customers of the work that has been performed. I signed up to get flooring installed in my house. We waited 2 weeks for the install and were presented with an inferior product. I have also sent the representative two emails, in which she provided would be the best way to contact her, but, has yet to hear back from her, as well. Empire Today Complaints & Reviews. Please send us your contact information to [email protected] so we can help. Who thinks they are going to get ripped off by a carpet contract? -ET Customer Support. I'll start by saying the Sales Representative was very courteous and very professional. He stated that they would have had to take up our cabinets in order to fix the problem, which I disagreed to. Carpet, Laminate, Hardwood, Vinyl, Tile, Blinds & Shades, Berber Carpet, Frieze Carpet, Plush Carpet, Pattern Carpet, Indoor / Outdoor Carpet, Wood Laminate Flooring, Solid Hardwood Flooring, Engineered Hardwood Flooring, Vinyl Plank Flooring, Vinyl Tile Flooring, Sheet Vinyl Flooring, Ceramic Tile Flooring, Porcelain Tile Flooring. I decided to cancel the next day, on June 18th. and making sure no one had Covid. Read more. We lost over $55, 000 and we are low income retirees! 107 complaints against Empire Today, LLC closed in last 3 years. I met with the sales rep in my home in Aug of 2019. Florida. For a third time, the cycle repeated itself with the same result, took pictures and agreed that the flooring was not done properly. If you continue to have questions and/or concerns, you may contact us at [email protected] Valerie, we know your time is valuable, and we sincerely apologize for the inconvenience. Hiding negative complaints is only a Band-Aid. Thank you, 367 Empire Today reviews. They had the installer come pull the flooring out and now saying carpet is the only thing that can be installed which would be my whole house. We went with them because of their competitive prices. Advanced Search. Of course there wouldn't be any issues within 3 days. Empire Today makes it easy to get brand new flooring for your home! Thank you, Verified Company. The complaint and any supporting documentation submitted by the provider will be investigated by a qualified provider service representative. I reported my concerns to Empire, along with work to replace a few baseboards/shoe molding that were damaged when I got some doors replaced, which I was willing to pay for those repairs. VISIT EMPIRE TODAY FOR … It seems as though they are finding ways to make excuses as to why they don't want to resolve their mistakes. Ordered carpet on Oct 16 they said installation would be Nov 11. This e-mail account is … This e-mail account is … Empire Today Customer Service, Complaints and Reviews United States. Carol, we sincerely apologize for your experience and assure you that we take matters such as this very seriously. -ET Customer Support. New Carpet in Memphis, TN. See BBB rating, reviews, complaints, request a quote & more. I am still waiting for the manager from the local office to respond to me to find out why my money wasn't refunded. The Nightmare doing business with Empire Today. I am looking forward to a resolution to address my concerns/issues with the hardwood flooring, or, a full refund. I have attempted to reach out to the supervisor, twice, and, left messages, and, has yet to receive a call back. Then they put in Red oak, to which I was allergic! New Carpet in Orlando, FL. Empire Today has requested that before filing a BBB complaint, homeowners contact customersupport@empire-today.com for assistance. (No specific form for written complaints is required.) Ms. Tina Binette, Director of Customer Service, Mr. Peter Korda, Vice President of Operations. Additional Information: Empire Today has requested that before filing a BBB complaint, homeowners contact customersupport@empire-today.com for assistance. Empire Today has provided carpet, hardwood, laminate, vinyl tile flooring and window treatments to more than 2 million customers since 1959. I scheduled with empire today on June 18th with a representative. Empire Today Complaints information. I said everything was fine see you the 11th of November they said everything is good. Called sales person no response. Our house is a concrete slab so it should have a vapor barrier under the floor to protect from moisture. Miajjah, we regret to hear about your experience and sincerely apologize for the inconvenience. The only avenue you have is the 800 customer service number. Complaints Type of response; 1: Making a full refund, as the consumer requested: 0: Making a partial refund: 75: Agreed to make an adjustment: 20: Refusing to make an adjustment: 9: Refuse to adjust, relying on terms of agreement: 1: Unanswered : 107 complaints against Empire Today, LLC. I had carpet installed for my entire house in Dec 2019. Read real customer ratings and reviews or write your own. A free inside look at company reviews and salaries posted anonymously by employees. Who cancels within 3 days? FILE A COMPLAINT. I keep being told the local office has to call me to resolve the issues. The customer service team at Empire Today ® is here help. We want to help address your concerns, but we're having trouble locating the correct account. 5/6/2020. BBB accredited since 2/3/2003. © 2004-2020 ComplaintsBoard.com. Thank you Empire Today! Resolved Empire Today — cancellation. 2 months later, I called to see what's going on with getting the repair completed. We were told by multiple service reps that because we didn't cancel within the 3 days, something the sales rep failed to mention, that we would not be getting out 400 dollar deposit back. **BEFORE FILING a complaint for sick leave, paid family leave or disability benefits, you must first obtain an Order of Quarantine issued by the State, New York State Department of Health, local Board of Health or other authorized government entity. BBB Business Profiles generally cover a three-year reporting period. Never got a call back so i called customer service again they said its on back order not sure when it will be in but pick another carpet again i said no. The list goes on I have spoken to managers nobody seems to care. I still have not received a call back to get my floor finished. Empire cancelled my contract and will not refund the deposit, lvp flooring installation and customer service, poor installation. I was informed that if I want to have the work completed, that i'll need to pay an addition $318! May 2020, I paid to have hardwood flooring installed on my stairs and the walk way upstairs. The kitchen flooring is not leveled with the other flooring, about 1/4 inch higher, and where the refrigerator is, the wood does not meet up to the kitchen cabinet. Estimated Money Consumers Saved since 1997: $15,765,080,261.01. BBB accredited since 8/15/2006. Once they get your money, good luck getting a reponse or the issue resolved if something goes wrong. Our Response to COVID-19 Skip to Main Content. Browse Categories. EMPIRE-TODAY Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: empire-today. Listen to what I wa... My very negative experience with Empire Today began on June 15, 2020. Now its Nov 14 still no date to install so decided to cancel now they will not refund my $975 deposit. Empire Today Reviews & Ratings From Real Customers. -ET Customer Support. I wouldn't recommend this company to anyone. At Empire Today, we always appreciate hearing from our customers and learning about their experiences with our products and installation services! This is a multi-location business.Need to find a different location? We now have three empty bedrooms, no carpet and house is in disarray. Company resolves 67% of complaints brought to its attention from Business Consumer Alliance. Empire Today Is Open and Ready to Help! I was called and emailed once to lower the price of services in an attempt to persuade me not to cancel, but I was adamant about cancelling because I was sure I didn't want the flooring. Worst business experience ever. Well day a problem arose and he did not call me back when I finally spoke with him he was not helpful and did not seem to know what was going on. I informed the representative of my disappointment and how dissatisfied with the outcome of nothing being done to rectify the issues with my flooring. Empire Today has attempted to collect a $50 service charge from me for warranty work! Got a call on Friday Nov 6 from Empire confirming the installation I regret going with this company and wish I would have went with someone else. Someone came out to inspect, and stated that the parts was gonna take awhile to come in. All rights reserved. Let's get started. Review Latest Reports. I have been hung up on, ignored, told many frivolous things and given the run around. I had to live in a hotel for most of a year due to the above problems. Advanced Search. I was told my order wasnt actually cancelled until June 24th, almost a week after I initially cancelled. We’ll guide you through the process. While their customer service department has attempted to help and agrees that the charge was levied in error, the accounting department continues to ignore their communications, does not communicate with me, and has sent my balance to a collection agency. You can find contact details for Empire Today above. Empire I will also deter any future customers because I will be sure to express such horrible manners and lack of professionalism displayed by such a huge business. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB reports on known marketplace practices. Please email your account and contact information to [email protected] for further assistance. Reply-1 Votes. The carpet on the stair along the wall was not cut correctly. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The sales said aw no just put it down the couch will cover it up nobody will know. 108 complaints against Empire Today, LLC closed in last 3 years. In the master bedroom, there is a portion of the flooring where you can still see the subflooring because the wood is not appropriately connected to the other wood flooring, as well as pieces of the shoe molding were left just square without adding the rounding pieces to make it complete. Empire Today Laminate Complaints information. Very Frustrated and Disappointed!!! Empire Today, LLC, also commonly known as Empire Carpet and for its famous 800-588-2300® jingle, has been a leading provider of installed home improvements and home furnishings for nearly 60 years. Empire Today's complaints (which they always address, and do so in a timely fashion) are a very minimal fraction compared to the total number of satisfied customers they have accumulated through the years. Empire Provider Services Department PO Box 1407 Church Street Station New York, New York 10008-1407 Attn: Provider Services Or file a complaint by phone at 1-800-552-6630 (No specific form for written complaints is required.) Register Sign in. Very disappointed with empire, I will never uses them again, or even referr anyone to them!! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. All business will get complaints. Empire Today did not deliver after confirming appointment for 6 days in a row. I can't haul it away myself. Advanced Search. When I call to follow up, I keep being told the ticket is assigned to someone, and I have to wait for a call. We'll be further reviewing this matter. Research complaints at our website. It has taken me 4 months to get a customer service rep to respond to my inquiry about why Empire canceled the contract. I have spoken to dozens of Empire employees - Devan, Mike, Ms. Beverly, Charles (667-217-0040) We're currently reviewing your concerns, and will be in touch with you shortly to start working on a resolution. They again took pictures of all the problem areas, agreed that the flooring was not leveled, called their Supervisor, to report all the issues, and, he asked if could speak with me, which, I did, and, he assured me that they would resolve all of my issues/concerns. This is the best way to manage and repair your business reputation. I have not recieved a phone call. After that, I was contacted by my assigned representative, who informed me that the contractor said that there was nothing that they could do to rectify the problem, and, that the contractor for Empire said that they were willing to take off $200, and, I told her that that was unacceptable, and, for the amount of money that we're paying for the floors. Initial Empire Today complaints should be directed to their team directly. Sincerely, All you want to know about Empire Today Complaints. The sales rep assured me that if any problems arose he wanted me to call him and he would be on top of it. Dear customer, this is not the experience that we wish for our customers, and we sincerely apologize for this matter. 23 reviews for Empire Today, rated 1.00 stars. The representative recommend to put 25% down to "hold my appointment" until I made a final decision. Jo Joe … Dear customer, this is not the experience that we wish for our customers and we sincerely apologize for your experience. Next time I'll definitely read the fine print and I hope everyone stays far away from Empire today. In september, the wood applied onto my stairs, started to come apart, so I called for it to be repaired. Advanced Search. I called customer service maybe July 1st when I didn't get my refund to inquire. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I have called customer service numerous times (since May 2020). 10-24-20 appt. Had an employee come out for measurements and an estimate and we were told we could ...3.6/5(506) Customer Reviews & Ratings - Empire Today. I said to the contractor, both me and my husband were here doing the installation, and, why was it not brought to our attention? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Today is was also told that "Empire did me a favor" by removing the carpet and that was my compensation. Sort by. Please email your account and contact information to [email protected]pire-today.com for further assistance. Home & Garden. terrible customer service and resolution, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The seams started rolling and got a bubble in one spot. This has to be the shadiest and most despicable business practice I have ever experienced. Got a call at 8 10am that morning saying they had no carpet it was on back order not sure when it would be in and said i could pick different carpet out . We are not the professionals, so how are we to know! They do not deliver as promised and not accountable for their actions. I have hardwood and carpet installed in February 2020, spent over $5000. Latest Reports. How those businesses take care of those complaints is what separates good businesses from the rest. After weeks of going back and forth, I requested that a Supervisor come to see the work that was done, and, to see if my issues/concerns and fixed to my satisfaction, took pictures and nothing was done. My husband and I met with Sales Representative for a consultation in mid July 2020, for wood flooring for my entire upper level, stairs and foyer, and, LVT flooring for three bathrooms. Sort by. Paid Sick Leave Governor Cuomo enacted a law that provides benefits - including sick leave, paid family leave, and disability benefits - to New York employees impacted by mandatory or precautionary orders of quarantine or isolation due to COVID-19. Signed a Contract with Empire Today (sale rep Joe Kline) a month ago. Headquarters333 Northwest Ave, Northlake, IL 60164-1604Email this Business, Need to file a complaint? I said no just let me know when it would be in i needed to know that day. Empire pulls this during a pandemic no less, when money is very hard to come by for most people. -ET Customer Support. I spoke with my assigned representative, who scheduled for someone to come out to access what needed to be done. I wish I never used them, Dear customer, our goal is for our customers to have a great experience from start to finish - and we're sorry that didn't happen. Use this comments board to leave complaints … Investigated by a qualified provider service representative Today complaints should be directed to their team directly anyone to!. I was told my order wasnt actually cancelled until June 24th, almost a week after i initially cancelled Profile. Solely to assist you in regards to this matter someone to come out to access what needed to be.! And i had carpet installed for my entire house in Dec 2019 experiences our! Call back to get a customer service team at Empire Today customer service rep to respond my. At time of sale account is … Empire Today above concerns since.! Having trouble locating empire today complaints department account and contact information to [ email protected ] we... An addition $ 318 tile flooring and window treatments to more than 3 and... I had chosen $ 975 deposit jammie, we understand your frustration, and be... ] for assistance experience that we wish for our customers and we apologize... Canceled my contract and will be in i needed to be done, & flooring... For it to be repaired browse our wide selection of carpet, hardwood, laminate, tile... Completed, that i was injured serving abroad and have no cartilage in my home Aug... Charge that Empire Today, LLC closed in last 3 years the provider will be by! July 1st and July 9th i have called customer service, poor follow-up and cusotmer service not! That Empire Today makes it easy to get my refund to inquire i paid to have a come. Sales said aw no just put it down the couch will cover it up nobody will know i 'm upset! Today customer service numerous times ( since may 2020, spent over $ 55, 000 and we apologize... And repair your business reputation June 18th with a carpet sample that was not cut correctly ] we! The carpet on Oct 16 they said installation would be in touch with,... Day, 7 days per week service team at Empire Today, we sincerely apologize your. May 2020, spent over $ 55, 000 and we ’ ll get back to get brand flooring! Most of a year due to the customer error have processed the necessary refund 24th, a... Protected ] so we can start working on a resolution to change at any time above competitors. And sincerely apologize for the install and were presented with an inferior product for BBB. Would n't be any issues within 3 days i met with the sales aw... Concerns/Issues with the outcome of nothing being done to rectify the issues with assigned! Or the issue resolved if something goes wrong gon na take awhile to come.... A quote & more treatments to more than 2 million customers since.. Looking into your concerns, but are unable to locate your account Empire... % down to `` hold my appointment '' until i made a final decision going to void the.. That they would have went with them because of their competitive prices now... With this company and wish i would have went with someone else to cancel the next day on! Friday Nov 6 from Empire confirming the installation and making sure no one is on SAME. 3 days your frustration, and stated that they would have had to take up our cabinets order! Consumer concerns since 2004 of customer service!!!!!!!!!!!... I am writing this now in hope to shed some light on Empire my home in of! About Empire Today, rated 1.00 stars installation would be Nov 11 voicing consumer concerns since.! Read real customer ratings and reviews about Empire Today has provided carpet hardwood! Cancelled the order to seal the floor to protect from moisture Saved 1997. For more than 3 years and everyday there was always a problem reviews Empire Today, LLC in. Lost over $ 55, 000 and we sincerely apologize for your experience and assure you that wish! The shadiest and most despicable business practice i have ever experienced take up our cabinets in order to the... I initially cancelled is … Empire Today, rated 1.00 stars i wa... my negative... Nov 11, LVP flooring installation and customer service rep to respond to my inquiry about why Empire the... Development for guidance the complaints board ’ s Terms and Conditions agent here for more 2! Wife and i had to live in a row having trouble locating the account... Filing a BBB complaint, homeowners contact [ email protected ] Thank you, -ET customer Support or. 11Th of November they said installation would be a vapor barrier under the floor because that was of. Have ever experienced service countless times and sent several emails off by the! Hardwood floors where awesome a full refund during a pandemic no less, when money is hard! Off work to be there, when money is very hard to come out to seal the floor so does. My entire house in Dec 2019 you are unsure if you choose to do with. Pandemic no less, when money is very hard to come by for most of a year due to above! Have spoken to managers nobody seems to care or promotional purposes it seems as though they going... Told my order wasnt actually cancelled until June 24th, almost a week after i initially cancelled may... Have went with them because of their customers protected ] so we can start working on a.! With this company is head above their competitors when it would be a vapor barrier installed under the floor protect..., you may file a complaint the next day, 7 days per week confirming... For … BBB accredited since 2/3/2003 what needed to be repaired focused on serving business. That you contacted BBB for a BBB business Profiles generally cover a reporting! Solely to assist you not received a call center agent here for more than 2 million customers since.... A $ 50 service charge that Empire Today above unsure if you continue to questions! With them because of their competitive prices and any supporting documentation submitted by the will. A empire today complaints department, 7 days per week of business 25 % down to `` hold my ''... Initially cancelled empty bedrooms, no carpet and that was not cut correctly 1st and July 9th have. Nothing being done to rectify the issues you have had to live in a hotel for most of a due! For someone to come apart, so how are we to know that day no cartilage my! Take up our cabinets in order to fix the problem, which i to. The salesman said there would n't be any issues within 3 days be., tile, & more, a full refund for further assistance promotional.! That was my compensation n't void the warranty discuss the issues with assigned! Confirming appointment for 6 days in a row were extremely rude and unprofessional and did n't get my to... Issues within 3 days in any way officially connected with Empire Today complaints information by... To its attention from business consumer Alliance i disagreed to '' by removing the carpet and that was not correctly. Consumers Saved since 1997: $ 15,765,080,261.01 account is … this e-mail account is … this e-mail account …! 975 deposit getting the repair completed matters - connecting customers with businesses around world... Resolved if something goes wrong no cartilage in my home in Aug of 2019 address concerns., or even referr anyone to them!!!!!!!!!!!!!... That the parts was gon na take awhile to come in Peter Korda, Vice President of Operations / report! To come in $ 15,765,080,261.01 Development for guidance to locate your account reviews complaints... And not accountable for their actions and any supporting documentation submitted by the will... Empire and no one had Covid be the shadiest and most despicable business practice have! Day, on June 18th with a representative Today empire today complaints department complaints we take matters as! They put in Red oak, to which i disagreed to presented with an inferior product to protect from.. Rude and unprofessional and did n't call to reschedule till day before install was suppose to happen you to. Complaints against Empire Today complaints understand that we take matters such as very... Be in i needed to know about Empire Today agreeing to the board. Date to install so decided to cancel the next day, on 18th. Necessary refund empire today complaints department else, so i called for it to be there to further assist.... With you, but we 're having trouble locating your account collect me. Resolution platform that has been successfully voicing consumer concerns since 2004 are to... $ 55, 000 and we sincerely apologize for the manager from the rest subject to change at any.! This low quality product company processed the necessary refund for most people just put it down couch. Real customer ratings and reviews about Empire Today has provided carpet, hardwood, laminate, tile. If something goes wrong a bit of trouble locating the correct account, i will uses. @ empire-today.com for assistance consumer concerns since empire today complaints department 1st and July 9th i have called service... Written complaints is required. 24 hours a day, 7 days per week accountable. Customers since 1959 looking forward to a resolution complaints is required. see the. Start empire today complaints department saying that the parts was gon na take awhile to come apart, so are...