Jobs for customer service managers are projected to grow by 5% (or 136,300 jobs) from 2016 through 2026, according to the Bureau of Labor Statistics (BLS). Developed a high level of integrity and confidence with Defense Contracting Management Agency (DCMA) Rep. - obtained signature only for option contract, ISO Auditor - identified deficiencies and recommend process improvements. ), Develops or modifies CM plans, policies, and procedures tailored to the complexity and scope of the developmental or operational system, Implements CM discipline for the entire life cycle of the Programme from initial requirements/capabilities baselines to system or business process and change end-of-life, Ensures that all changes to the baselines go through appropriate change boards, Owns the formal SharePoint (document repository) site including setup, administration and maintenance, Audits and enforces the correct implementation of CM policies and procedures, Ensures that the appropriate review, approval and version control procedures are adopted for each configuration item whether software, hardware or a document, Experience with managing Software Media Library, Software License database and/or CMDB required, Experience with Microsoft System Center Service Manager (SCSM) and Cireson required, Competent to work at a high technical level on all phases of change and release management, Thorough understanding of the assessment, preparation, and implementation of environments and change control activities for complex tasks, Possesses excellent writing and communication skills, Responsible for implementing and sustaining Information Technology Infrastructure Library (ITIL) practices, Must have experience monitoring/reporting status of Change Requests (CRs), Discrepancy Reports (DRs) and Request for Changes (RFCs). DOORS, Eclipse) to store, track, and manage configuration items, Understand basic concepts, and assist in documenting hardware and software configuration management processes and procedures, Understand basic concepts, assist in maintaining and developing the environment for hardware and software product build, staging, testing and integration, Associate’s degree in a technical or business discipline from an accredited college or university is required. A typical resume for Configuration Manager showcases system administration expertise, configuration tools knowledge, multitasking, very good communication skills, time management, and customer service orientation. Able to take complex tasks or problems and break it into smaller more manageable pieces. Bachelor’s degree in a technical or business discipline from an accredited college or university. account management, training and setting up new projects, Continuous improvement of the configuration und change management processes, 2+ years of experience as a configuration manager, Experience with storing, tracking, and managing configuration items using configuration management tools, including DOORS and Eclipse, Ability to assist with implementing hardware and software version control processes, policies, and procedures, comprehend basic concepts, and assist with documenting hardware and software configuration management processes and procedures, Ability to assist with defining and creating product build scripts and procedures and integrating those scripts with the hardware and software build process, Ability to analyze hardware and software version control processes, policies, and procedures and ensure that they are followed on hardware and software development projects, BA or BS degree and 2 years of experience as a configuration manager, MA or MS degree and 1 years of experience as a configuration manager, or 10 years of experience as a configuration manager in lieu of a degree, BA or BS degree in a technical or business field preferred; MA or MS degree in a technical or business field a plus, 6+ years of experience as a configuration manager, Ability to maintain the CM environment for hardware and software product build, staging, testing, and integration, Ability to apply concepts and define hardware and software configuration management processes and procedures, BA or BS degree and 6 years of experience as a configuration manager, or 4 years of experience as a configuration manager in lieu of a degree, Implements the service asset management policy and standards, Evaluates existing asset management systems and the design, implementation and management of new/ improved systems for efficiency and effectiveness, Develops asset management standards, asset management plans and procedures, Ensures that the asset management methods and processes are properly approved and communicated to staff before being implemented, Arranges recruitment and training of staff, Manages the evaluation asset management tools, Agrees assets to be uniquely identified with naming conventions; ensures that staff comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates, Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions, Plans population of the asset DB; manages the asset DB, central libraries and tools; ensures regular housekeeping of the asset DB, Provides reports, including management reports, Software and Hardware Asset Management experience essential, Knowledge of SW Asset Management systems pref. ), Implement CM discipline for the entire life cycle of systems from initial requirements/capabilities baselines to system end-of-life, Maintains the CM environment for hardware and software product build, staging, testing and integration, Applies concepts and define and implements hardware and software configuration management processes and procedures, such as creating product build scripts and procedures, and integrate those scripts with the hardware and software build process, Develops hardware and software version control processes, policies and procedures and ensure that they are followed on hardware and software development projects, Serves as an advisor to (or non-voting member of) Government change control boards (CCB), Generate required monthly status, technical, and progress reports, briefings, demonstrations, and other management/technical related deliverables, Provide task management and technical support for all development and enhancement efforts associated with configuration management, including identifying and resolving issues related to planning, sustainment, scheduling, and enhancements, Identify techniques to increase efficiency, reduce costs, and reduce time, Apply software security engineering and assurance principles into design, code, test, and integration of components and solutions, Provide input to Certification and Accreditation, Bachelor’s degree and 10 years’ experience in field of configuration management, Experience with configuration management tools as Administrator (such as Docker, Remedy, or Concurrent Versions System), Experience with source code control tools (such as CVS, SubVersion), Experience with software development environments on UNIX, Windows; database programming (oracle or Sybase); Structured Query Language (SQL); scripting languages (such as Shell, Perl, or Javascript); software development process, Able to administer, configure, and build iCloud Technology CM Tools (Docker, Git, etc. single-click deployments), Participate in design and code-walk-through with development as it relates to new releases, Participates in iT infrastructure design as it relates to product, Liaisons between multiple departments, especially iT, communicating system changes and mitigating possible issues that may affect product, etc. CompTIA Security+ CE is the preferred certification. - Select from thousands of pre-written bullet points. Change Management Professional 3. Serena Dimensions, Team Forge, Git, etc. Guide the recruiter to the conclusion that you are the best candidate for the configuration manager job. 112 Configuration Manager jobs available on Indeed.com. Provide technical writing support and objectives, Must possess three years of technical and related experience in the field of Electronic Countermeasures, tactical radios, and Mobile Video Systems, Solid understanding of Configuration Management practices and principles, Position requires self-motivation and the ability to work effectively under minimal supervision, Must demonstrate the ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner, Must demonstrate a good attitude and ability to work as a member of a cohesive team, Develop, deliver and update a Configuration Management Plan, Liaison with other stakeholders for the configuration management of the system, Liaison with the OEM to ensure Configuration Management System requirements are being complied with, Management system configuration baselines, Manage changes required to the Product Baselines, Manage configuration changes and deviations, Develop and support tools to improve the efficiency of source code management, configuration and control for the software development and related build processes, Identify source code anomalies and implement solutions, 10 years experience implementing configuration controls for a large distributed team to include, Build Server: Jenkins strongly desired, Hudson acceptable, Previous experience with the Department of Veterans Affairs, 5+ years of experience with configuration management fundamentals, 5+ years of experience with Rational ClearCase and ClearQuest, 2+ years of experience with deployment or O&M operation to support production systems, 1+ years of experience with build tools, including Ant and Maven, 1+ years of experience with development tools, including Java and Visual Studio, 1+ years of experience with working in Linux, UNIX, and Windows environments, 1+ years of experience with using Rational Collaboration Life Cycle Management and Rational Team Concert tools, 1+ years of experience with continuous integration tools, including Jenkins, Experience with Waterfall and Agile software development methodologies, Possession of excellent presentation skills, Operational knowledge of Linux, AIX, and Windows operating systems, Detail oriented, proactive, dedicated, willing to learn; offering an effective delivery in a service industry objectives, Experience of working as configuration manager in client environment is desired, Working knowledge of MS Outlook email and calendaring functions to efficiently schedule meetings, invite participants, and reschedule or cancel meetings as necessary, Previous application of standard file naming conventions and the use of a logical directory structure for storing documentation, Detail oriented with excellent organizational skills, Desire to work on the ground floor of a newly established configuration management organization, providing configuration management expertise to assist with the organization's maturation, Customer-service oriented; team mentality, A minimum of 3 years experience in planning, developing, documenting, and executing a configuration management and change control program, This experience shall include change order processing for the life cycle of a system, documentation, equipment, or SW item from the conception phase through development until delivery, A minimum of 2 years experience in configuration identification, including establishing Functional, Allocated, and Product Baselines; Configuration Control; Configuration Status Accounting; and Physical Configuration Audits; evaluating drawings, manuals, and training documentation, A minimum of 2 years experience with a CM tool such as CLEARCASE, RAZOR, or CVS, Establish and animate Configuration analysts network, Create, own and maintain the Configuration Management Plan (especially scope of item that have to be controlled in CMDB), Ensure that the toolset supports the process, procedures, policies and work instructions, Maintain and review the Configuration Management process, procedures, policies and work instructions, Liaising with other ITSM Process Managers regarding the scope, effectiveness, efficiency and consumption of the CMDB, Identify, review and prioritize improvement opportunities and implement the improvements under the guidance of the ITSM Design authority, Manage the evaluation of configuration management process and activities by using CSF and KPIs, Raises Configuration Management awareness and competency in the IT organization via training, awareness events and communications, Understanding of working with external service providers, Strong service management awareness and experience, strives for efficiency, effectiveness and quality, Experience from leading in a global context, cross cultural awareness and skills, Excellent communication & presentation skills are a requirement, Have the ability to set right priorities and eliminate roadblocks, Have a strong business focus and is dedicated to meeting the expectations and requirements of the business, Bachelor’s Degree plus eight years of experience preferred; High School Diploma plus fifteen years of experience can substitute for a Bachelor’s Degree, Technical expertise in computer systems architecture, COMSEC, inventory, tactical tracking operations, RF network engineering, Integrated Broadcast System applications, Mission Management Center operations and a deep understanding of Department of State (DoS) culture desirable, Minimum 5 years professional work experience in a military or government environment is highly desirable, Ability to communicate and coordinate actions effectively with individuals at all organizational and management levels, including agencies outside of the department, Excellent time management, planning and interpersonal skills, Must demonstrate a good attitude and ability to work independently and as a member of a cohesive team, Must possess excellent writing and verbal skills, Must be proficient with Microsoft Windows operating systems and office automation software (e.g., Microsoft Office, SharePoint), Bachelor’s degree and/or 2-4 years of related work experience, Demonstrated experience with Configuration Management, Experience operating in a DevOps environment for at least twelve months preferred, Schedule distribution of software packages to target audience through distribution tool within the required duration and time frame, Validate target lists or run queries to determine available target devices before scheduling the software distribution, Monitor the distribution throughout the distribution life cycle, Escalate or report any issues that may compromise the distribution timeframes or success, Perform software distribution remediation on unsuccessful endpoints per account procedures, Perform complex troubleshooting activities to diagnose software distribution issues, Work with Transitions/Transformation teams to complete solutioned deployment work as described by the statement of work. ), Excellent knowledge of software development lifecycle, Unix shell/Ant scripting and debug software builds as needed, Ability to distill complex business processes into easy-to-understand flowcharts and related formats (MS Word, MS PowerPoint, MS Visio and MS Excel), Ability to understand and address ambiguous and complex problems, Self-starter, fast learner and flexible to support new technologies as well as legacy applications, Enables technology and business areas in the area of configuration identification, control, recording, reporting, auditing and verifying of configuration items, including versions, baselines, constituent components, their attributes and relationships, Enables the ability to account for, manage and protect the integrity of service assets and configuration items through the service lifecycle by ensuring that only authorized components are used and only authorized changes are made, Protects the integrity of service assets and configuration items through the service lifecycle, Ensures the integrity of the configurations required to control the services and IT Infrastructure, Reviews of complex changes in company processes, standards, and technology to ensure the effectiveness of Configuration Management, Conducts moderately complex analysis necessary to ensure interfaces between Configuration Management and other Service Management processes (such as Change management, Release Management, Incident Management and Problem Management), Maintains awareness of current architectures, reference, and data models to understand and evaluate potential updates to configuration management database, Develops analytic and visual presentation strategies to ensure configuration and availability data is conveyed in meaningful and interpretive formats for all audience levels, Plans, design and implementation of Configuration Management process with integration through working committee sessions and stakeholder engagements, Establishes configuration reporting for appropriate audiences (for example, to the stakeholders and consumers so they understand the areas to focus on for improved areas to ensure they are aware of opportunities to their parts of the organization, and to individuals to understand their accountability for up to date information), Understands foundational concepts and navigates the relationships between ITSM Processes, IT Service Management Process requirements, and business/IT management needs that are moderate in nature which may span multiple ITSM Processes, Responsible for the development and execution of the ITSM Process and integration across processes, Responsible for the effectiveness of the process, Drives the day to day activities to ensure the accuracy governance and maintenance of the ITSM Process, Leads the appropriate ITSM Process boards and committees, Leads the process Continual Service Improvement efforts, Acts as the supportive source of knowledge for a single ITSM processes, Leads the design, implementation, updates and/or coordination for a single ITSM Process policies, roles and responsibilities, and compliance, Ensuring the efforts and the performance, maturity, and compliance of the ITSM Process within Allstate, Leads the efforts and process to gather and create ITSM Process requirements or process improvements, Leads Continual Service Improvement across a single ITSM Processes with integration, Leads the development and delivery of Area Level communications relevant to the ITSM process, process performance, process maturity or technology aligned to strategic objectives and business needs, Leads the communication, marketing, and training for a single ITSM Processes with integration to another process, Leads the escalation / communication of risks and issues as appropriate, Leads industry and internal benchmarking to ensure fit for purpose and best in class process delivery / execution, Leads design, implementation s and/or coordination the ITSM Process services, Leads and support analysis of ITSM Process execution, efficiency, effectiveness, and process management activities as required by the Process Owners and other organizations, Leads the analysis and recommendations for ITSM Process cost saving opportunities, 2 ITIL Intermediate or Expert Capability Certificate (appropriate processes), Cobit Framework Foundations or proven experience, Deep Knowledge with the related ITSM Processes and Polices, Bachelor and minimum of 12 years of experience, 3+ years building, populating, and maintaining CMDBs required, Auto-discovery of CIs and populating a Configuration Management Database (CMDB) (Required: BMC Discovery/ADDM), Overseeing the deployment and management of a CMDB (Required: BMC Atrium), Managing the relationship process and manually building relationships in a CMDB, Ensuring information is protected, backed-up, and performing recovery operations, 5+ years of experience with version control systems for software development in one of the following: Subversion, git, or Clearcase, 3+ years of experience with defining quality control processes for software development projects, 1+ years of experience with supporting a team employing Agile development practices, Experience with facilitating group meetings for up to 20 individuals, including producing agendas, ensuring proper pace and focus during the meeting, and defining clear actions for follow–up, Experience with the Linux command line and command line interfaces to version control tools, Experience with the administration of Subversion repositories, Possession of excellent facilitation skills, Scrum Master or ICAgile Agile practitioner Certification, Strong communication and facilitation skills: experience facilitating group meetings with up to 20 individuals, including producing agendas, ensuring proper pace and focus during the meeting and defining clear actions for follow-up, 5+ years of experience with version control systems for software development in one of the following: Subversion, git, Clearcase, 3+ more years of experience with defining quality control processes for software development projects, Experience with administration of Subversion repositories, Own the SW build automation and Infrastructure, Self-motivated and looking for continuous improvements in the tools, processes and methodologies, Define the Source Code Structure, Branching, Baseline strategies and make sure its followed during the SW development phase, Keep the deliverables in track and work with multiple project managers to deliver the production SW binaries on time, Automate the manual operations with Re useable tools, Work with QA teams to implement the Code Quality standards, Run the Code Quality tools like Coverity, QAC etc.., Provide reports to teams, Work with QA teams to prepare documents for external Automotive Specific Audits, Own the Configuration Management documents Like CMP, Configurable Items , Build Setup Guide etc …, Provide CM, BM, DevOps consultation to wider teams and CMs, Work with Validation team to setup an effective continues integration, Participating to other Automotive transversal activities like Peer review process setup or Code Coverage tools or Validation Automation to improve the product knowledge, Work with NXP IT team to get the right infrastructure support in place for SW development activities, Work with SW architects to understand the product details and the SW development needs and find the process or tools to support the SW development, Hands on experience on SW Builds with GNU Make and scripting, Hands on experience in developing the Build Automation, Hands on experience in Setting up Large scale SW integration, Guide the team on the CM processes and bring back the team if the process is deviated, Good Skills in Continuous Integration and Tools Like Jenkins, Hands on experience in Infrastructure management, Hands on experience in Virtualization Like KVM, VMWare etc, Working knowledge in Build Automation tools like GNU Make, Ant, Maven, Gradle, Good knowledge in GNU Make, C / C++ based product build setup and build issues debugging, Working knowledge in Subversion and Git is a must, Good understanding of the SW code quality measurement tools like Coverity, TICS etc, Basic understanding of the C Language is important, Expert in scripting languages like Python / Perl / Ruby / Groovy etc, Expert in Windows BAT and Linux Shell scripts, Ensuring that the Configuration Management (CM) environment facilitates product review, and change and defect tracking activities, and preferably has experience or training in the use of CM tools, Reporting progress based on change requests, Understanding configuration management principles, Responsibility for the execution of the CM process, which includes operating the defined and agreed process, ensuring it interfaces with all other relevant processes, reviewing the effectiveness and efficiency of the process, performing process audits and managing the process improvement cycle, Auditing configuration management activities by validating results against the baseline. Authored Configuration Management Plan (CMP). Find out what is the best resume for you in our Ultimate Resume Format Guide. ), Evaluates industry innovations, maturity, trends, and changes regularly to plan and recommend new technologies, Establishes methods and processes to audit the activities of the SACM team for compliance with current procedures; ensures corrective action is carried out, Creates an awareness campaign to win support for new Configuration and Asset Management procedures; ensures that changes to the Configuration and Asset Management methods and processes are properly approved and communicated to staff before being implemented, Accountable for CM of developmental and operational systems, Accountable for the change control process and any required improvements, Accountable for the Quality management process and any required improvements, Directs the creation and maintenance of document configuration baselines whether for software, hardware or processes (development, test, production, etc. (25%), Work with partners, both internal and external, to evangelize and train staff on proper configuration management procedures. Performance of product CM Planning and implementation of the CM Plan, Work closely with projects to proactively advise and schedule CM activities. Previous configuration management experience is preferred. Organized and maintained a drawing repository involving three separate warfare centers. Documented all system configuration changes in change control requests. Finding the inspiration to write an awesome resume can be tough. Configuration Management Tool Administrator Based on the major responsibilities classified in the “CM Roles to Responsibilities Matrix” above (based on the “manage/improve the CM technology” and “manage/troubleshoot the CM environment” responsibilities), here … to include reviewing for completeness and accuracy. ), Provide and maintain overview of product configuration (full product lifecycle) – PFMP, Facilitate decisions on product configuration, Ensure smooth implementation of new configurations, Provide reporting on configuration, change and master data, Ensure that updated configuration management plan is defined for each project, Ensure that latest procedures & instructions on ECM, master data and configuration etc. I can, for example, depress keys on a piano in a systematic way but that doesn't mean I can play a song. Not exactly the next Bill Belichick yet, but far better than a total greenhorn. Next role and your coworkers to find and share information post to site! 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