Great sales technique is down to how well you can understand, connect with and form a bond with the customer. Sales jobs have traditionally been placed at a low position in the occupational hierarchy and seen as requiring few skills. A: Every executive assistant will have to develop a unique skill set based on their executive’s responsibilities, personality, and communication style. However, if you are confident, enjoy conversing with people and have a lot of stamina; this could be the ideal fit. Ask your manager and team members questions to help you know in advance how to handle a customer’s problem. Additionally, with plenty of part-time roles available, a job as a sales assistant is a good choice for students to fill their pockets and build transferable soft skills. That’s exactly what we asked our community of rockstar admins. Find out more about some of the organisations offering high quality training and work opportunities to young people. The best way to tackle problem solving as a retail skill is…. We ranked the top skills based on the percentage of Sales Assistant resumes they appeared on. Next, outline the required and preferred skills for your position. They are usually only angry because they have a problem and they are worried it can’t be solved. Interpersonal skills also involve active listening, an ability essential to being successful at sales - you must really listen to what the customer or client needs or desires, and fit what you are offering to their needs. You’re there to help with customer queries and help their problems melt away. Listening is so important in retail, but you won’t be surprised to learn that speaking is important too. There are hundreds of ways to play an active role as a sales assistant when things are quiet. For example, ask your manager how to handle customers who want a refund, or customers who demand to see the manager. However, our research suggests that the job of a sales assistant is increasingly demanding. A Sales Assistant is responsible for supporting the sales and marketing managers by tracking, investigating and reporting sales information, resolving problems. E commerce? They could help you sell your way to the top in the retail career of your dreams, even if you don’t have a degree. Self belief is all about staying motivated and keeping a positive attitude. Our work with Employers, organisations & Govt, Our work with Teachers & Careers Education. Data Entry is a skill to key in information from various sources as directed by the management while keeping to the policies and procedures of the company and ensuring they are accurate. In sales, how you say things to a prospect matters more than what you say. In retail, a positive attitude is absolutely vital! Once you have these skills in place, so many retail careers are open to you! Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. Can you recommend a product you know would satisfy the customer’s needs and make them feel like it would make their life a little better if they bought it? A Sales Assistant must bring up a team that is enthusiastic and passionate about their products as well as eager and confident to share the benefits with the waiting market using conventional and creative sources of information that the company has come up with. You don’t need to be loud, just give the impression through words, eye contact and body language of being welcoming and ready to help. Skills needed to be a Sales Assistant If you’re confident, love working with the public and can boast bags of stamina – this is the job for you! Now when you’re making the leap from sales rep to sales manager, you probably don’t have the ability to talk about your experience managing a sales team (unless you’ve taken on interim management roles in the past). Here are the key skills every sales associate needs to crush it at their job. Examples of using teamwork to boost your retail skills: You can use your teamwork skills for great customer service too, by offering them a range of choices with the benefits of each, and helping them feel part of the decision-making. In the world of retail, customer problems might include wanting to know where a product is in the store, or if it is in stock. Which skills do you already have? Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems. Sales assistants also have to notify customers of company policies such as refunds, warranties etc. Soak up the basics and show you’re ready to take on extra responsibilities and training. For example, 20.1% of Sales Assistant resumes contained Customer Service as a skill. You may also include soft skills and personality traits that you envision for a successful hire. You can organise stock on the shop floor, and you can organise how you spend your time productively in your working hours. A Sales Assistant should prioritize hard skills over educational backgrounds when it comes to data entry because experience and familiarity with the common workplace software, attention to detail, confidentiality and databases is critical. A Sales Assistant needs to creatively schedule training for his employees in a focused manner that will allow the employee stay useful in the workplace and get new knowledge so that both the business and the worker not suffer from delays and work related stress. Sales Assistant responsibilities include: Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Merchandising? Sales Assistant qualifications and skills. Similar jobs: Customer service – Business development manager – Waitress/waiter – Warehouse operative – Barista Different stores will emphasize different skills, so … Product Knowledge: 40 Useful Performance Feedback Phrases, Product Knowledge: 15 Examples for Setting Performance Goals. Your next dream role could be just a click away…, There will be a change in the way you communicate your disability in the new year, make sure you know […], The Chancellor announced £375 million for the National Skills Fund at the Spending Review in November 2020. This is just going to spoil a customer’s shopping experience. Presentation Skills are useful in getting your message or opinion out there in many aspects of life and work, though they are mostly used in businesses, sales, teaching, lecturing, and training. Sales Ability is the skill to understand your product's features and being able to present their benefits accurately and persuasively to the customers. Treat them like their problem matters, and show them you are doing everything you can to find a solutions. Remember, a positive attitude is like a cold – it spreads and anyone can catch it. Sales Assistant Skills If you do not enjoy dealing with the public, a career as a sales assistant is definitely not the right move. Your willingness to learn new things – from handling cash to health and safety standards to promoting new offers or arranging displays – could help you find out what you like best about a retail career. Working where you’re needed most, whether it’s on the tills, in the stockroom or on the shop floor. They will help you progress in other careers too! Problem Solving: 40 Useful Performance Feedback Phrases, Problem Solving: 15 Examples for Setting Performance Goals. Success in retail requires numerous sales associate skills. A sales assistant is an employee who works for a retail company and is charged with the duty of relating with customers to ensure smooth transactions between the company and customers. A Sales Assistant has a fundamental role in finding ways to address all types of problems through having a good method to use when approaching a problem without being ineffective, favoring or causing painful consequences. Help colleagues if they are struggling with customer queries or workloads. Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships. A sales assistant should have a good command of the following hard skills to succeed in her job. If you are on the shop floor as a sales assistant, you are working face to face with customers, so you need good communication skills! Find out the top 10 core skills you need to master as a sales assistant and what hard skills you need to know to succeed in this job. If they need your sales help, you can politely say you’ll be with them shortly, or direct them to another sales assistant who is free and able to help. All rights reserved. Product Knowledge is an essential sales skill to understand the features of your product allowing you to present the benefits compellingly and accurately to the customer. Writing Reports and Proposals: 40 Useful Performance Feedback Phrases, Writing Reports and Proposals: 15 Examples for Setting Performance Goals. Let’s look at some of these skills and traits in more detail below. Cookie Policy | PRIVACY POLICY. Hence, the ability to align one’s personal goals, workflows, and schedule with those of others is an important skill for sales professionals. The customer might keep changing their mind, or ask you to run back to the store room multiple times, or they might be slow for any number of reasons in an environment which is typically fast-paced. Stay patient, and really be there for the customer. Home » Articles & News » What retail skills do you need for a sales assistant job? Core Skills Required to be a Sales Assistant Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. What do you do when there is a quiet period? Retail skills and characteristics that typically come naturally They maintain accurate customer database by creating and updating customer profile. Below we've compiled a list of the most important skills for a Sales Assistant Sales Assistant. Customer Oriented is a skill that focuses primarily on the client as the King offering quality services that meet the customer's expectations with an aim to inspire people rather than just try to sell their product. Problem solving is a Young Professional skill that may sound very technical, but really it’s about keeping a clear head to find a solution. The job requires a high level of customer interaction, meaning sales assistants should have good customer facing and communication skills. If one customer interrupts while you are serving another, you can decide if their problem is easily solved – like directing them to the area where they can find a product they are looking for – or if it might take longer. A recruiter, therefore, needs to review the applicant's resume and education to find out if he/she has the knowledge necessary to get the job done. You can help them through this! 2. With that in mind, there are still recommended and battle-tested skills that top executive assistants swear by. While core skills are more difficult to quantify and less tangible, hard skills are quantifiable and more defined. Sales associate skills often go hand in hand with each other. Data Entry: 40 Useful Performance Feedback Phrases, Data Entry: 15 Examples for Setting Performance Goals. Sales associates have broad and flexible responsibilities that often include acting as cashier, customer service representative, stocker, and stepping into other roles, sometimes multiple roles, in a single day. They should be excellent communicators with outgoing and friendly personalities, conducive to achieving positive sales experiences for customers. You’re not going it alone – you’re part of a team! The quicker you know the retail space you work in, the easier it is for you to help out customers who are lost. On the phone, the tone of voice, volume and pace of a sales rep’s speech are surprisingly important sales skills. When you stay positive, you are lifting the spirits of all the other retail employees on the team, making their job easier. A Sales Assistant needs to see potential problems before they occur and work to stop them early enough, he also has to stay ahead of the flow not to be caught you by upcoming issues that could be easily prevented if they were noted soon enough. Seeing Potential Problems: 40 Useful Performance Feedback Phrases, Seeing Potential Problems: 15 Examples for Setting Performance Goals. Great sales assistants knows they’re part of a bigger team. As Professor Emeritus Andris A. Zoltners explained in a 2019 article, even sales managers need more training to develop the skills required to lead sales teams effectively. Hard skills are usually listed on an applicant's resume to help recruiters know the applicant's qualifications for the applied position. Talking, listening and forming bonds is all part of a great sales technique that comes across as authentic and genuine. Updates managers by consolidating, analyzing, and forwarding daily action summaries. Don’t fret over it – stay positive and move on with your day. Surrey County Council Apprenticeships and Early Careers, Department of Health & Social Care (DHSC) Careers, St. James’s Place Financial Services Careers, Personal Independence Payment form change, National Skills Fund : Latest Information, Covering shifts for other employees – they would do the same for you, Pulling together in busy periods like the Christmas shopping season or Black Friday, Asking your manager in advance how to deal with common retail situations like customers demanding a refund. Whatever you are most interested in could lead to great opportunities. You don’t need to be loud, just give the impression through words, eye contact and body language of being welcoming and ready to help. Writing Reports and Proposals is the ability to record business reports and plans for the company or project following the policies and procedures of the company. Presentation Skills: 40 Useful Performance Feedback Phrases, Presentation Skills: 15 Examples for Setting Performance Goals. Active listening is one of the most important parts of empathy, or putting yourself in someone else’s shoes. They want the shop to be a haven where they can forget about their cares, and sales assistants play a big part in giving them that positive retail experience. Other skills that will help you as a sales assistant include: Sales assistants in fulfilling their role, supply product and pricing information to address client request. Sales assistant job description Sales assistants can be found in a variety of retail venues and locations, from small retail stores on a High street to large superstores in shopping malls. A Sales Assistant should ensure the teams understand the company's goods or services and can quickly take a client through them, therefore, instilling faith, trust and respect in the customers which in turn creates a positive customer experience. Interpersonal Skills. Sales Assistant Key Skills • Able to work as part of a team • Advise on the availability of stock and any special promotions • Arrange customer orders and deliveries • Be comfortable using computerised equipment such as tills • Be confident when dealing with difficult situations • Be flexible and adaptable Can you multitask, and handle customer enquiries from more than one customer while you are keeping the shop floor neat and tidy? Don’t worry – stay sunny. Working in retail helps you gain and develop several skills and characteristics that you can later in life. This means really listening to what the customer wants, not just letting the words wash over you. Clearly, the responsibilities are more than a walk in the park for a sales assistant. For example, a sales assistant in a clothing store should be able to advise customers on sizes, colours and styles and suggest alternatives that are in line with customers’ tastes and preferences, while a sales assistant in an electronics store needs a knowledge of the latest technology, familiarity with the most recent market developments and an ability to illustrate the technical specifications of a device or piece … You are always thinking of others. More Retail Skills . Top Sales Assistant Skills. Many heads of office in the retail sector started out as shop assistants. This will help customers feel in control, and not like they are being force-fed a particular product that may not suit them. Product Performance; Developing Product Specifications; Analyzing Sales Patterns; Assessing Customer Preferences; Brand Identity; Trade Shows; Supplier Relations; Determining Product Carryover; Pricing Strategy; Disseminating Product Information; Evaluating the Competition; Learning and Utilizing Merchant Data Systems; Key Performance Indicators Always stay calm, even when the customer is angry. Training others: 40 Useful Performance Feedback Phrases, Training others: 15 Examples for Setting Performance Goals. Can you prioritise which tasks are the most important? Your manager can’t be watching over you every second of the working day. Your job as a sales assistant is to help customers choose which goods they want, process payments, and maintain a solid level of customer service with your great customer service skills. Pay attention to signs and how products are grouped on the shelves. A high-quality sales assistant has outstanding communication, teamwork, and interpersonal skills, to ensure a good rapport with customers and staff. satisfying the customer expectations. A sales assistant helps customers choose from an array of goods and services, as well as process payment for those goods and services. A Sales Assistant must understand that pleasing customers is directly connected to the success of the business, therefore, must create a superior customer experience culture in the company that every employee should follow in ensuring all the customers are treated as they should. Learn the location of any bathrooms, stairs, escalators,  help desk and product departments. They also prepare and distribute monthly reports to clients to update them on sales activities. The retail skills you need to be a great sales assistant can be learned on the job, but you might already have them – and once you know what they are, you can build them over time. Sales Assistant Job Responsibilities: Maintains promotional databases by inputting invoices and bill-back data. A Sales Assistant must develop the confidence and capability to offer excellent presentations and captivate the audience when the need arises; it requires a lot of preparation to stand out from the crowd, and a manager should be willing to invest in it. The main skills and abilities requires of sales assistants can be summarised under the following headings: 1. personal characteristics: attitudes and outlook; people wh… Sales Ability: 40 Useful Performance Feedback Phrases, Sales Ability: 15 Examples for Setting Performance Goals. A Sales Assistant should be knowledgeable about their industry and company offerings and products. Buying and selling is all about forming a connection with the customer. As you can imagine, empathy is very important in retail. As a sales assistant, your good communication skills are likely to take the form of friendliness with a customer. Retail careers are all about helping the process of buying and selling in stores go smoothly. One of the most important retail skills you can pick up is active listening. One of the most important retail skills is having a positive attitude. Customer Service is the ability to cater for the needs of the client by providing excellent customer service without compromise. As a sales assistant you will have to manage the stores inventory, and product display while overseeing product purchase and replacement. According to Sandler Sales Training, only 7% of communication relies on the content of what you say, whereas 38% of communication is about other attributes of communication such as tonality, etc. 1. Other skills that will help you in this career include: Training is the ability to expand the knowledge base by learning new truths that are useful in the workplace. Treat your probation period – and every day – as a chance to learn something new about how the world of retail works. As a sales assistant, your good communication skills are likely to take the form of friendliness with a customer. When a customer comes into a store and asks you a question, they have a problem and they expect you to solve it. If you’ve got the skills below, you’ll impress interviewers at retail job interviews of all kinds – including sales assistant jobs. Sales teams rarely operate as a one-person army. Never frown, cuss, gossip or be rude about anyone on the shop floor. What retail skills do you need for a sales assistant job? Which skills would you need to work on? Hard skills are job-specific skill sets, or expertise, that are teachable and whose presence can be tested through exams. This motivation to learn new things could not only help you be great at your job but also lead to promotion, as managers spot you are keen to soak up as much retail knowledge as you can. Have you noticed how the best sales assistants always seem to be friendly and have time for you as a customer, even when they’re busy? Take the initiative and ask your manager if they would like you to tidy up products on the shelves or check the stock levels. Self management is all about being organised. Being organised means keeping your cool and being able to handle more than one task at once – or knowing how to shrink the number of tasks while still providing good customer service. If a customer is panicking about getting the perfect bridesmaid dress or not sure how to go about choosing makeup that suits them, a good sales assistant really listens to their needs and then uses their problem solving skills to offer at least one solution, if not more. Customer Oriented: 40 Useful Performance Feedback Phrases, Customer Oriented: 15 Examples for Setting Performance Goals. Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems. They may be requesting a refund. Sales – It goes without saying that sales are a big part of a retail sales assistant’s role, helping customers to make the right choices and making income for the business. Customer Service: 40 Useful Performance Feedback Phrases, Customer Service: 15 Examples for Setting Performance Goals. Once you know what to do in situations like these you can help customers with their problems much more quickly. The interpersonal skills required for a sales job go far beyond the ability to simply chat someone up when they enter your storefront or office. Product knowledge – If you work exclusively within a particular industry, then you may have some specialist knowledge such as … Customers can recognise you as a welcoming and supportive presence, and your positivity makes their day a little brighter. Q: What are the most important skills to learn as an executive assistant? The primary duties of this role include preparing sales presentations by compiling data, developing presentation formats and materials, maintaining promotional database by inputting invoice and bill-back data, safeguarding customer database by inputting customer biography and updates, preparing and distributing monthly reports, updating managers by consolidating, analyzing and forwarding daily action summaries, resolving order and inventory problems by investing data and history, identifying alternate means for the filing warrants, notifying managers and customers, providing product, promotion and pricing information by clarifying customer request, selecting appropriate information, forwarding information as well as answering questions. This may include education, previous job experience, certifications and technical skills. These include, empathy, active listening, patience, adaptability, communication skill, and more. Can you make an angry customer feel like their complaint is being taken seriously and that they are in good hands? Here are the skills for administrative assistant that really pay the bills. Written by EMPLOYEEPEDIA on 23 April 2017, Copyright (c) 2008 - 2020 - EmployeePedia.com, Poor Employee Performance Feedback: Sales Assistant, Good Employee Performance Feedback: Sales Assistant, Outstanding Employee Performance Feedback: Sales Assistant, Employee Performance Goals Sample: Sales Assistant, Skills needed to be a statement distribution clerk, Skills needed to be a registered sales assistant. For more information, please email info@youthemployment.org.uk or call 01536 513388. 8) Collaboration. If you serve a difficult customer, bounce back quickly. Sales, management or the business side of things? Recent studies have argued that, with the advent of new technology and new working practices, sales jobs have become deskilled. Good retail skills involve being able to manage your own time. Get to know your retail environment as well as you can, as quickly as you can. A Sales Assistant needs to be customer oriented to boost the image of their company, stand out from the rest of the people and devise innovations of tomorrow that focus its sights on a new target ? Seeing Potential Problems is the ability to structure the current situations and identify developments that could cause problems in the future. A Sales Assistant should, therefore, emphasize the need and accuracy of these reports and plans to ensure they are delivered promptly, and the details within are accurate adhering to the company's policies and regulations without compromise. More details of how […], The COVID-19 pandemic has created a real sense of confusion and uncertainty for students, with question marks raised over the […], © 2020 Youth Employment UK. 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Ability: 15 Examples for Setting Performance Goals in your working hours customer, bounce quickly. Stamina ; this could be the ideal fit is down to how well you can up... Soak up the basics and show them you are doing everything you can organise how you spend your time in..., sales ability is the ability to cater for the applied position have these skills personality. Service – Business development manager – Waitress/waiter – Warehouse operative – Barista Success retail.