It turns out the grey communications devices actually use your home’s electrical wiring as a data cable. 1. A ) Wire the Envoy-S for power • Use a 15 A maximum circuit breaker for the supply wir- ing. This means that depending on where I plug in the PoE devices, they’re going to try to talk to each other over different wires in the house. Have the system owner try the following steps to restore the Internet connection between the Envoy and Enlighten: After the system owner has performed these troubleshooting activities, ask them to check the display on the Envoy again. This means that you can connect to it from a laptop or tablet on the same network, or your smartphone - but make sure that your smartphone is on Wifi and not cellular data, or else it won’t be able to “see” the Envoy. In most cases, it takes on average 72 hours for all backlogged data to upload. For example, I put this into my web browser: Your IP address will be different. DANGER: Risk of electric shock. When I switched to a different plug just a few feet away (one that I know has newer romex wiring), my communication issues went away completely. They just won't have a way of reporting back to Enlighten, so you won't be able to track production via Enlighten. Reading the troubleshooting guide on Enphase didn’t help, because my problem was intermittent, and their manual didn’t describe how to solve an intermittent issue. When you log into your router, you might see every connected device listed on the same page. The list displays available networks and their signal strengths and whether or not the network is password protected. Hi, thanks for all the replies. If so, unplug the USB cable, confirm that the antenna is oriented vertically, and then reconnect the USB cable. Wifi troubleshooting is outside the scope of this article, so here’s a good guide from PCMag that will hopefully help. The Envoy functions as a gateway and monitors the microinve rters that are connected to the PV modules. Changes in the network hardware may require reconfiguration. But even if your house is newer than mine with better wiring, you’ll find that powerline ethernet isn’t as robust as normal ethernet. However, there’s one solution that should eliminate your Envoy internet connection problem completely, which is to plug it directly into your internet router. It then forwards that data to Enlighten, via the Internet, for statistical reporting. Unfortunately every router is different, so I can’t tell you exactly what it will look like for you, but they will all have a screen somewhere that shows you the devices that are connected to the network, and what their IP address is. Then, verify that your system is connected to the internet by checking MyEnlighten. Walls or metallic objects placed between the Envoy and broadband router may interfere with the wireless signal. This happens to me every winter, when snow partially melts and slides off some of the panels but not all of them. Just installed NGINX Proxy Manager and was up an running with Reverse Proxy for multiple domains + SSL in 5 mins. Once you have the IP address, you can actually log into it directly with a web browser. Envoy does not read hot water consumption if it is metered with a Time of Use or an Economy Tariff [aka Off Peak]. One thing about my house is that different rooms have been renovated, including the wiring, while other rooms have the original knob-and-tube. The top and bottom light should have a steady illumination; if center light is not illuminated unplug from the wall wait 1-2 minutes then plug back in. If so, reconfigure the Envoy with the new Wi-Fi password. qualifying purchases. Follow the steps below to get your Enpower smart switch back online. This is what you see when you click on Inventory in the menu. If you’re also seeing that dreaded “not reporting” message on the MyEnlighten page, hopefully this guide will be useful to you. If you ever have trouble with just one or a couple microinverters not reporting, you can check this page for detailed information about what’s going on. I’ve experienced this a few times, and was able to track down the problem, and discovered some “hidden” features along the way. If the display shows -Web, there is an Internet connectivity issue. Guide. f. Tap the network that the Envoy will use for reporting to Enlighten. The Envoy apparently stores the data for a period of time, so no reporting was lost. Doing so may cause death or injury to persons, or damage to equipment. There’s nothing special about the cable that Enphase supplies. Do the Envoy, modem, and access point have power? Cookies must be enabled. If the LED is still off or amber, contact Enphase Customer Support. DANGER: Risk of electric shock. You can also substitute it with a longer cat 5e or cat 6 ethernet cable if you need more length to reach your router. energy, Whichever one if you have, if you have a connection issue, you should start with general WiFI troubleshooting such as checking your signal strength and looking for sources of interference. If the LED is flashing green, the Envoy is attempting to connect to Enlighten. Here’s a photo of the device that is installed next to my Envoy: The orange cable from the Envoy is the data (ethernet) cable, and it’s connected to the grey communication device, which is plugged directly into the wall outlet. This page lists the different versions that are out there. Sign up for Enlighten. But still, it was annoying, and it made me wonder if my hardware was having a problem. Knowing the number of microinverters online is useful for finding out if it’s all of your microinverters that are having trouble, or just one of them. Follow the instructions for the appropriate Envoy model. ©2008-2020 Enphase Energy Inc. Tap View Report. Buying Solar For Your Home: The Complete Has the modem or access point recently been replaced? It’s just a standard ethernet cable. All the micros are flashing red . First thing you need to get is the IP address of your Envoy, and for that you need to log into your router. If the system has an Enphase Envoy-S, ask the system owner to check the Network Communications LED (the one at the top next to the icon). Does Enlighten show that the Envoy is not reporting and/or is the left most LED (Network communications LED) on the Envoy lit red? This is the device that reports your solar production data and makes it available to the website and smartphone app. Use our calculator to get a financial payback and solar performance The Envoy Not Reporting ( ) system status can typically be addressed by the system owner and should not require a maintenance visit. Enphase vs SolarEdge: which home solar inverter is best. General Envoy Issues 12. The report displays Envoy and system information with a list of microinverter serial numbers, their last power reports, and information about the grid profile applied to the microinverters. Locate the Ethernet plug inside the house near the wireless router. Every now and then, a customer of ours will call up to report communication issues with the Enphase Microinverters installed with their solar panels. I don’t have the WiFi Envoy, but with my model of the Envoy, the WiFi version can be identified by a little antenna sticking out the top. 1. The Envoy is not able to communicate with the microinverters reliably and is hold back reporting data and can in cases of incorrect grid profiles being loaded cause the microinverter to shut down. incentives. I appreciate the advice but feel that unplugging everything in the house to … Installing your first Enphase system? Perhaps your internet has gone down. A physical Ethernet connection is not practical at this site 12 LCD is completely blank 12 The Envoy is not required for micros to operate. First, make sure that your house is connected to the internet. how to hire the right installer, and save money with rebates. The three key elements of an Enphase system are the: New releases (due to incompatible changes) are communicated well in advance of removing the older one. Anything else plugged into your house wiring can generate interference, especially other electronic devices and even light switch dimmers. Also, some third party funding sources require (Sunrun, I'm looking at you...) that unique Envoy reports for each Enphase … How do I reconnect my Envoy? • Flip open the terminal block door, connect Line (active) to A, and connect Neutral Better clean it!). Let me know if you have an Enphase connection issue that wasn’t solved by this guide. Envoy transmits the data to the Enphase report server where ever that may be located. You can see that it’s named Envoy and has an IP address ending in .177. The Envoy apparently stores the data for a period of time, so no reporting was lost. If other devices cannot connect to the Internet, the system owner will need to troubleshoot their network. It just depends on your router manufacturer. If not, follow the troubleshooting steps at the link below to get your Envoy back online. I didn’t realize it was that dirty. If so, verify that the Power LED is on and the PLC Activity LED is blinking. The far left LED of the four LEDs on the IQ Envoy in the IQ Combiner will be solid green when connected to Enlighten. Last updated: ... and then a few hours later it would reconnect and the reporting would be fine. It gives you a detailed list of every microinverter in your system, including the hardware part, its status, and when it last successfully reported data. If the system has an Enphase Envoy-S, ask the system owner to check the Network Communications LED (the one at the top next to the icon). Please note that any opinions, estimates or forecasts regarding Enphase Energy's performance made by these analysts are theirs alone and do not represent opinions, forecasts or predictions of Enphase Energy or its management. During this time, you may see errors such as “microinverters not reporting… If so, check that the Ethernet cable between the Envoy and the broadband router is connected. If it is solid amber, the Envoy has a connection to the local network but is unable to connect to Enlighten via the Internet. Wait for a few minutes. estimate customized to your home, including federal, state, and local Makes sense that this would work. • Locate the screw on the left side of the terminal block door, and loosen it with a screwdriver to unlock the door. The LED should turn solid green within a few minutes. Is anyone successfully using Enphase Envoy, for me, its just showing as unavailable. Enphase Envoy Not Reporting – How to fix the issue Feb 1, 2016 | Enphase , Solar Monitoring If you have been receiving email alerts from your Enphase microinverter system saying that your Envoy is not reporting this means that the Internet connection that the Enphase Envoy uses to communicate to the Enphase Enlighten servers is experiencing a problem. ENVOY and Communications Issues 12. Time to call your installer or the manufacturer for warranty service. While looking at the Envoy from the front, check that the wireless adapter is fully seated in the left USB port. This problem is generally caused by the Envoy being located too far away from the main switchboard or if there is interference on the power lines between the envoy and the microinverters. • Make sure supply wiring is 14 AWG copper rated at 75 degrees C or better • Locate the screw on the left side of the terminal block door, and loosen it with a screwdriver to unlock the door. This interface is available only from inside your home network, and not from the public internet. (If you leave out the http://, your browser might misdirect you.). It would lose connection, and then a few hours later it would reconnect and the reporting would be fine. If the Envoy displays +Web, the Internet connection is re-established and the system status in Enlighten should reset to Normal within 15 minutes. By moving around the Envoy powerline devices into different plugs in your house, you might be able to get it away from sources of interference. And this was the source of my problem. This type of networking technology is called power over ethernet (PoE) and you can get powerline ethernet devices for networking your home in cases where you don’t want to use WiFi. Enphase Envoy not working. Have the system owner try the following steps to restore the Internet connection between the Envoy and Enlighten: After the system owner has performed these troubleshooting activities, ask them to check the Network Communications LED on the Envoy again. A ) Wire the Envoy-S for power • Use a single-pole 6 A maximum circuit breaker for the supply wiring. Return the Envoy to its original location and plug it in. Just append http:// to the IP address. But if your system is having a communication error, you’ll instead see the message “Your system hasn’t reported data to Enlighten” and the production graph will show dots in the time period when there was no data reported from your system. With the LCD Envoy, it will connect to the internet either through Wifi or through a grey device that plugs into the wall. Enphase MyEnligten Homeowners Manual (Rev. Are there power line communication (PLC) bridges in use? (Yeesh. This also means that the Envoy is not connected to the internet. A free ebook for homeowners to help you understand solar But not to worry! This is due to a combination of distance from Envoy to microinverters, noise on the electrical system especially switching power supplies from cell phone chargers and other electronics. The Envoy collects energy and performance data from the microinverters over on-site AC power lines. My Envoy next to the communications device. Follow these steps to try and resolve the issue. I hope this was helpful! If snow isn’t your problem and then panel appears to be clean, you might have a dead panel or microinverter. Does the Envoy use an Ethernet cable to connect to the broadband router? The envoy is connected via ethernet cable. 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